Cancellation fee 90% after 2 days
25 April 2022
Roompot Bloemendaal aan Zee
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Is the cancellation policy greedy? yes
I booked a holiday on 21st March 2022 (this was for two separate cabins).
On 31.03.22 (only 10 days later!) I had to cancel the 2nd booking. The cancellation policy is very difficult to find AFTER ordering - also the selection for insurance is easy to miss. The cancellation policy is in Dutch and is untranslatable easily (on a non-edit pdf) unless you navigate to their main website (roompot) - I booked on the Qurios one.
Anyway the main point is that the policy for such a short time between booking and cancelling is draconian and far too severe. They tell me that after 25 hours of booking, you'd lose 90%. A typical booking will be around 1000 Euro.
I approached them in a friendly manner but was simply referred to another website. A second approach was curtly answered in the same way.
The policy is grossly unreasonable. i.e to charge 90% cancellation within 10 days of ordering?? However, they would have done just the same after 2 days.
Think about ordering a car, a shirt, anything in the UK. Would you expect to be liable for such a loss? It stinks. It's disgusting. What this informs is that Roompot only care about your money. I bought this holiday on more or less blind faith and simple belief in business ethics and reasonable trust. Then I get treated like I've met a SPIV or CONFIDENCE TRICKSTER.
Also, there is a main road between you and the beach - this is not clear from their advertising. We used to come over to Belgium frequently until the Zeebrugge ferry ended. We love this part of Holland and will visit every year using the Newcastle to Amsterdam DFDS ferry. Great holiday - just choose another seaside lodge/cabin company.